The Department of Jobs, Skills, Industry and Regions (DJSIR) values the privacy of every individual and is committed to handling personal information in accordance with the Information Privacy Principles contained in the Privacy and Data Protection Act 2014 (Vic). Protecting your privacy by handling your personal information in this manner is an important aspect of our activities.
This Website Privacy Statement only applies to websites, webpages and electronic addresses operated, maintained or administered by DJSIR under the domain name www.tourism.vic.gov.au. It does not apply to any linked or other web spaces. If you register to use a mobile application which collects personal information, the terms and conditions associated with the application (if any) will govern how that personal information is managed.
This document explains how your personal information will be handled by DJSIR when you access and interact with its web spaces including any service accessible through its web spaces that facilitates interactive information sharing.
DJSIR recommends that you read any terms and conditions (including any privacy statement or policy) that apply to any web service, as any such terms and conditions relating to the handling of your personal information by the web service will prevail over this privacy statement to the extent of any inconsistency.
Privacy and Data Protection Act 2014 (Vic): Personal information
In this privacy statement, the term 'personal information' has the meaning provided in section 3 of the Privacy and Data Protection Act 2014 (Vic).
Personal information is information or an opinion that is recorded in any form, whether true or not, about an individual whose identity is apparent or can reasonably be ascertained.
This Act is the legislation that regulates our collection and handling of personal information.
Detailed information about the Act is available at the Office of the Victorian Information Commissioner.
Collection of your personal information
You can access and browse our website without disclosing personal information. We will only collect your personal information when you provide us with your name and email address to contact us by sending a message. The personal information will only be used to respond to you. The personal information will be kept confidential unless otherwise required by law.
Electronic direct mail (eDM) & newsletter subscription
The department uses both internally built mail distribution software and third-party vendors to provide online communication services for some email campaigns and newsletter services.
In subscribing to newsletters, you are providing the department with personal information, which we will not disclose for any other purpose without your consent.
You can unsubscribe at any time and your email address will be moved to a 'do not contact' email database. To do this, select the unsubscribe link within each email or newsletter type you have previously subscribed to.
Subscriptions supported by third-party vendors only share details to assist with managing delivery, technical issues and the prevention of fraud or security issues. They include but may not be limited to:
Your information will be stored on secure databases which reside in Australia, and the USA. If you do not want your personal information being stored offshore, please do not submit personal information to us.
Is any other information collected?
When you visit this website, anonymous information about your visit is recorded to assist with website administration. This statistical information does not identify individual users or tell us anything about you specifically, but it does record how visitors use our site. This information will not be used to identify individuals unless a law enforcement agency executes a warrant to inspect website activity logs. DJSIR uses clickstream data, cookies and web beacons to monitor website traffic, as outlined below.
The following non-personal information may be automatically recorded by the web server of any of DJSIR’s web spaces for statistical and system administration purposes:
- your server address
- your top-level domain name (e.g. .com, .au, .gov)
- the date and the time of your visit to the site
- the pages you accessed and downloaded
- the address of the last site you visited
- your operating system
- the type of browser you are using.
To the extent that any clickstream data could make you identifiable, DJSIR will not attempt to identify you from such clickstream data unless necessary for the investigation of unlawful activity or otherwise permitted under the Privacy and Data Protection Act 2014 (Vic).
Website usage measurement
The Tourism and Events website uses Hotjar, a new all-in-one analysis and feedback tool that reveals the online behaviour and feedback of a website's visitors. For information relating to privacy, refer to Hotjar's privacy statement.
DJSIR uses web beacons to record usage statistics for its web spaces. Web beacons are not used by DJSIR to identify you or record any of your personal information.
Access and correction
You may request access to any personal information that the department may have collected about you. Also, you may request correction of your personal information if you can establish that it is not accurate, complete or up-to-date. The Victorian Privacy Commissioner has recommended that the appropriate means to access and correct information held by government departments is pursuant to the Freedom of Information Act 1982 (Vic).
The Freedom of Information Officer may be contacted on the details below about access to, and correction of, personal information collected by the department or for any questions or concerns you may have arising from this privacy statement.
Freedom of Information Officer
Department of Jobs, Skills, Industry and Regions
GPO Box 2392
Melbourne, VIC, 3001, AUS
Tel: 1800 317 531
Privacy contact details
For further information about the handling of personal information by DJSIR, please contact:
Department of Jobs, Skills, Industry and Regions
GPO Box 4509
Melbourne, VIC, 3001, AUS
DJSIR has implemented technology and security policies to protect the personal information which it collects through its web spaces. When accessing or using any of DJSIR’s web spaces you should be aware that there are risks in transmitting information across the Internet. While DJSIR strives to protect such information, it cannot ensure or warrant the security of any information transmitted over the Internet and you do so at your own risk. If you are concerned about providing sensitive information to DJSIR over the Internet, you might prefer to contact DJSIR by telephone or mail. DJSIR uses SSL encryption where necessary to protect personal information which is provided to its web spaces for online transactions requiring such protection.
DJSIR takes reasonable steps to protect personal information collected through its web spaces from misuse, loss, unauthorised access, modification and disclosure. DJSIR will also take reasonable steps to remove personal information from its system where it is no longer required for the purpose for which it was collected or any other purpose (including archiving) which is permitted in accordance with the PDP Act.
DJSIR may update this privacy statement from time to time. Any changes to this privacy statement will be published on this page.