Tourism and Events Information for Victoria’s tourism industry

Typsy launch tourism micro-credentials training for industry professionals

Published: 17 April 2024

Online course provider Typsy has launched a suite of free micro-credential courses. These programs aim to upskill tourism operators and their staff.

There are 20 new micro-credential units, which are bespoke online training videos designed for the Victorian tourism industry. The lessons were developed with input from the Victoria Tourism Industry Council (VTIC) and the regional tourism network.

The program is being delivered as part of a suite of industry programs via funding from Austrade’s Choose Tourism Grant Program. The funding will support initiatives to attract and upskill workers to support Victoria’s tourism industry.

Typsy’s new videos feature 13 regional lessons covering each tourism region, including Greater Melbourne. There are also 3 customer service lessons, one First Peoples lesson, one accessibility lesson, and two mentor sessions.

The regional lessons will help build local knowledge to help workers in the sector promote their region when interacting with visitors, as well as upskilling their digital capability and engagement in innovation.  The focus on training on interpersonal interactions to prompt visitors with practical information such as where to book tours, availability of Wi-Fi and the best local experiences will support the growth of our sector.

Access to the Typsy platform is currently free for all Victorian tourism workers and business owners until the end of September 2024. To access the micro-credentials, you’ll need to create an account with Typsy.

Register as a business or individual now and get started by visiting Typsy.

Page last updated: 17 Apr 2024
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